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Please allow for 2-3 weeks to receive your order.
A very large number of the items we sell online are special-ordered from their manufacturers, so we may not have the item you're looking for immediately on-hand in our warehouse. Because of this, we ask that our customers expect a 2-3 week waiting period for their orders to be delivered.
Items sold through Dalmazio Design are not applicable for a refund.
Returns, Credits & Exchanges
Customer Satisfaction Guarantee
Dalmazio Design takes pride in offering products of the highest quality, artistry, and workmanship. If you are not completely satisfied with your purchase, for any reason, simply return it for a replacement or credit. Orders canceled after 24 hours of purchase will incur a 3% restocking fee. Merchandise must be returned within 30 days. Dalmazio Design will pay return shipping costs for an item that arrives broken or damaged, is defective or is not the item that was ordered. Simply call us at 1-718-645-4255 and request a postage-paid return label. We will replace the item as soon as possible or issue a credit against your Dalmazio Design account.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a credit or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
You are responsible for return shipping costs if the item is no longer desired or if the wrong product was ordered.
To return your product, you should mail your product to: 431 Avenue P, Unit C Brooklyn, New York US 11223
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Sale items (if applicable)
Only regular priced items may be returned for exchange or credit, unfortunately sale items are final sale and cannot be returned.
Exchanges (if applicable)
We replace items if they are defective or damaged. If you need to exchange your purchase for the same item, send us an email at firstname.lastname@example.org and send your item to: 431 Avenue P, Unit C Brooklyn, New York US 11223.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit to the gift giver and he will find out about your return.
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