Returns, Credits & Exchanges
Customer Satisfaction Guarantee
Dalmazio Design takes pride in offering products of the highest quality, artistry, and workmanship. If you are not completely satisfied with your purchase, for any reason, simply return it for a replacement or credit. Merchandise must be returned within 30 days. Orders canceled after 24 hours of purchase will incur a 3% restocking fee. Dalmazio Design will pay return shipping costs for an item that arrives broken or damaged, is defective or is not the item that was ordered. Simply call us at 1-718-645-4255 and request a postage-paid return label. We will replace the item as soon as possible or issue a credit against your Dalmazio Design account.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a credit or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
You are responsible for return shipping costs if the item is no longer desired or if the wrong product was ordered.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that have been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery with our permission will incur a 15% restocking fee
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit.
If you are approved, then your credit will be processed, and a credit will automatically be applied to your Dalmazio Design account or a replacement will be sent.
Items sold through Dalmazio Design are not applicable for a refund.
Sale items (if applicable)
Only regular priced items may be returned for exchange or credit, unfortunately sale items are final sale and cannot be returned.
Exchanges (if applicable)
We replace items if they are defective or damaged. If you need to exchange your purchase for the same item, send us an email at firstname.lastname@example.org and send your item to: 431 Avenue P, Unit C Brooklyn, New York US 11223.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 431 Avenue P, Unit C Brooklyn, New York US 11223
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.